Refund Policy – Mahiannu Silk
Thank you for shopping at Mahiannu Silk. We take pride in offering high-quality silk products and aim to provide an excellent customer experience. If you are not entirely satisfied with your purchase, we’re here to help.
Returns & Refunds
We may collect the following types of personal and non-personal information:
Eligibility for Return
- Items must be returned within 7 days of the delivery date.
- The product must be unused, unwashed, and in its original condition with all tags and packaging intact.
- Proof of purchase (order number, invoice, or receipt) is required.
- Return or replace is only for damaged or wrong item...
- Which is intimate within 24hr of delivery n Parcel opening video must required.
Non-Returnable Items
The following items are not eligible for return or refund:
- Products that are customized or made-to-order.
- Items purchased during a sale or with a promotional discount.
- Products damaged due to misuse, mishandling, or improper care.
How to Request a Refund
- Email us at mahiannusilk.com
or call us at 8018353331 with your order details.
- Once your return is approved, we will provide instructions for sending the item back to us.
- Please ensure the package is securely packed to avoid damage in transit.
Refund Process
- Once we receive the returned item and inspect it, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and credited to your original method of payment within 7–10 business days.
Shipping Costs
- Original shipping charges are non-refundable.
- Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item sent or damaged product).
Need Help?
- If you have any questions about our refund policy, feel free to contact our customer care team at:
📞 8018353331
📧 mahiannusilk.com
